Frequently Asked Questions (FAQ)

Orders & Shipping

  • How long does it take to process my order?
    Most orders are processed within 3–5 business days. Hand‑finished items may take an extra 1–2 business days.

  • When will my order arrive?
    Standard delivery takes 5–10 business days after processing; express delivery takes 2–4 business days.

  • How much does shipping cost?
    Shipping is calculated at checkout based on your location and chosen shipping speed. We occasionally run free shipping promotions.

  • Can I track my order?
    Yes, a tracking number will be emailed to you once your package ships.

  • Do you ship internationally?
    Currently, we only ship within the United States.

Payments

  • What payment methods do you accept?
    We accept Visa, MasterCard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, and PayPal.

  • Is my payment secure?
    Absolutely. Our site uses SSL encryption and all transactions are processed through PCI‑compliant providers.

Returns & Refunds

  • What is your return policy?
    You may return most items within 30 days of delivery, provided they are in original condition and packaging. Custom and final sale items are non‑returnable.

  • How do I start a return?
    Email support@holmanart-buy.com with your order number. We’ll guide you through the process.

  • When will I receive my refund?
    Refunds are processed within 10 business days after we receive and inspect the return.

  • Can I exchange an item?
    We only replace items that arrive damaged or defective. If you prefer a different piece, you may return the original and place a new order.

Order Issues

  • What if my order arrives damaged?
    Contact us within 48 hours with photos of the damage and packaging. We’ll send a replacement or full refund.

  • Can I change or cancel my order?
    Changes or cancellations are possible only within a short window after ordering. Please contact us immediately.

Contact & Support

  • How can I reach HolmanArt-Buy?
    Email: support@holmanart-buy.com
    Phone: +1 906-296-4642
    Address: 1033 Wait Ave, Wake Forest, NC 27587

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST). We usually respond within one business day.